1. Refund Eligibility
Refunds may be available if your NZeTA application is declined. Not all rejections qualify for refunds.
2. Refund Reasons
Refunds may be available for:
- System errors causing application failure
- Processing errors on our part
- Technical issues with payment
3. Non-Refundable Cases
Refunds will not be issued if:
- You provided false information
- Application was declined for security reasons
- You requested the rejection
- Application was rejected due to applicant circumstances
4. Refund Process
If your application is declined and qualifies for a refund, instructions will be in your rejection email.
5. Refund Timeframe
Refund requests must be submitted within 30 days of rejection. Later requests will not be accepted.
6. Refund Method
Refunds are returned to your original credit or debit card. Processing takes 3-5 business days.
7. Partial Refunds
Full refunds only. No partial refunds are issued.
8. Refund Status
To check refund status, contact us via our Contact page with your reference number.
9. Disputes
Disagree with a refund decision? Contact us within 60 days of rejection.
10. Policy Updates
We may update this policy anytime. Changes are effective when posted.
Last Updated: 2024